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Tips & Troubleshooting

Helpful Pool Tips

Doing a Backwash
To do a backwash you need to turn off pool pump, turn filter head to the position of the backwash setting, un roll the flexible blue discharge hose to a designated area then turn back on the pool pump and leave running for about three to five minutes, this will remove the dirt from the filter sand. Once three to five minutes past, turn off pool pump again turn filter handle position to rinse and turn back on pool pump for about 30 seconds, this will clean the filter head and pipe of the excess debris this help to prevent the debris to flow back in the pool. Once rinse is done turn pump back off turn filter handle back to filter and that’s it.

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Removing Algae
Step One:

  1. Remove any automatic pool cleaner such as a Baracuda, Kreepy Krauler from the water
  2. Brush the walls and the bottom of the pool this step is very important! Algae clinging to the walls of the pool has a greater resistance to chlorine and other chemicals than algae that is suspended in the water.
  3. Make sure water chemistry is correctly balanced. Remember, algae thrives in a high pH environment and subsequent super chlorination will raise the pH level.
  4. In the evening, super chlorinate the pool with 1kg of HTH EXTRA (These amount can vary depending on size of pool.)


Step Two
  1. At this point the water should have turned from green to a cloudy blue-grey, cloudy colour.
  2. This is good! The change in colour means that you have killed the algae and can now you can clean out the pool. If the water still has a tint of green to it, the algae is still alive and you must repeat day 1 of treatment.
  3. To clean up dead algae - Add 500ml (s/m) 1 litre (l/xL) of CLARIFIER
  4. IMPORTANT! Let the pump run for a couple of hours (this clumps the algae into vacuum able pieces), and then shut it off for 12 hours (this settles all the algae to the bottom of your pool). Ask or read direction on clarifier bottle has direction may vary.


Step Three
  1. Vacuum your pool with the filter set to “Waste” or “Drain”
  2. This stops any algae from returning to the pool!
  3. You will have to refill a little bit the pool of water has you will be losing some from vacuuming.
  4. Depending on the extent of the cloudiness you may have to repeat the vacuum.
  5. Some of the dead algae may float again back in the pool which you may have to vacuum pool again the next day once it’s re settle on the bottom.

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Vacuuming your pool
When you need to vacuum your pool make sure filter dial valve is set to the filter position unless you are vacuuming algae. Attach the vac pole to the vac handle. Put the vac head with pole and hose attached to it into the pool. Fill the vac hose with water two ways to do so, first by placing the end over the return fitting you will see the air coming out of the vacuum head in the bottom of the pool. Second is to stay next to skimmer and bring down the vacuum hose downwards and fill hose by gravity.

Put in vacuum plate inside the skimmer over the basket, then when hose is full of water put your hand over then end to prevent water from draining back in pool and bring hose end over top of skimmer and put in vacuum plate. Then start vacuuming once done do not pull on hose has it may break. Need to turn off pump to relieve pressure. Remove hose, remove vacuum plate and empty the basket and reinstall in skimmer. Vacuuming the pool is required pretty much only when it’s dirty.

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Common Pool Questions
Pool Light Questions
Pump Questions
Sand Filter Questions

Why wont my pool lights turn on?
First check breakers in the house to see if they are trip then check the light transformers to see if that’s trip. If transformer and breakers are not trip then the light may have burnt out and needs to be replaced. Most light manufacture can replace the light bulb without drawing the pool.

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Where are the bubbles coming from in my pool?
First check the pump lid, check if it’s loose or check if the gasket is damaged. You can start by lubricate gasket or replace the cover or gasket if necessary.

Second make sure the water level in pool is ¾ full through the opening of the skimmer. Put your garden hose in the pool and raise water level and may solve problem.

Third there could be a leak in the suction plumbing line or skimmer. To determine if there is a leak a technician has to come over to do a pressure test. This will help determine if there’s a leak has because it’s a suction line you may not loose water in pool.

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Why is my pump not working?
First check the power, breakers, switches etc. If you have a timer on the system, make sure it is functioning properly.

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Why is my pump running but there is no pressure?
This can be caused by a dirty filter or a blocked return line, dirt or toys etc. Second option is that the pump impeller is dirty and not working properly and need to be clean, this can be done by the home owner or service technician.

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Why is my pump running hot and cutting off?
What’s happening is that pool pumps have a thermal cut off which will shut the motor off when it gets too hot, and will restart itself once it has cooled off. If this is an ongoing problem, your pump motor is likely at the end of its life and will have to be replaced.

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Why is my pump very noisy?
The pump can be noisy, it can be due to vibration which you can fix that by putting rubber spacers under the pump. If pump is making a squealing high pitch noise this can be a sign that you pump bearing are wearing down and may need to replace the bearings or purchase new pump.

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Why wont my pump not prime?
First thing check pump lid and make sure it is tight also check cover O-ring to make sure it is install and not dry or crack if so lubricate O-ring or replace. Second your pump may not prime do to a suction leak which allows air to enter pump. This would require a pressure test by a technician. Third there may be an obstruction in the suction line, dirt or toys. You can rent or buy a plumbers snake to dislodge the obstruction. Last but not least make sure water level in pool is at the right range ¾ full in the skimmer.

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Why do I find sand at the bottom of the pool?
If there is sand at the bottom of the pool that maybe cause by a loose or broken pipe located at the bottom of the filter. Sand can also come if your pool pump may is too big for your filter. During backwashing the pressure can cause the sand to rise high enough to overflow into the standpipe, allowing sand to flow back into the pool. Sometimes what we assume looks like sand can be cause by undissolved chemicals, granular chlorine or tablets, contains a percentage of material called inert. This is calcium residue, or dust, which many pool owners mistake for sand.

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Why is my pool water murky or cloudy it will not stay clear?
This can be cause by different things. First thing you need to make sure is that pool is properly balance, ph, alkalinity, hardness and stabilizer. Have your pool water test by a professional has the home made kit are not has precise. Second cloudy water can be created after putting lots of granular chlorine in pool (shocking) this will kill any form of living algae. Once algae is killed it turns the water cloudy. To resolve cloudy water you need to use a bottle of sparkle and use its direction.

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Why is the pressure on my filter gauge indicating high pressure?
The pressure gauge on the filter indicates how dirty the sand is in the filter. The higher the number the dirtier the sand is in the filter the less water is going through. At that point you require to do a backwash. You need to turn off pool pump, turn filter head to the position of the backwash setting, un roll the flexible blue discharge hose to a designated area then turn back on the pool pump and leave running for about three to five minutes, this will remove the dirt from the filter sand. Once three to five minutes past, turn off pool pump again turn filter handle position to rinse and turn back on pool pump for about 30 seconds, this will clean the filter head and pipe of the excess debris this help to prevent the debris to flow back in the pool. Once rinse is done turn pump back off turn filter handle back to filter and that’s it.

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Why is water leaking from the waste pipe of my filter?
This is cause by a valve seat gasket inside the valve that has become loose or worn and needs to be replaced.

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